Why Your A/R Team Needs a Collection Call Notes and Coding System
It’s not the size of the backlog. It’s not which accounts are the oldest. One of the first things we notice when we step into a new engagement is this: collection calls are being made, but almost nothing is being written down. That gap is costing companies more than they realize. Why Notes Matter More […]
The 60-Day Past-Due Threshold: 4 Signs Your A/R Has a Process Problem (Not a Customer Problem)
Every business has a slow-paying customer. That’s not a problem. The problem is when “slow” stops being a customer and starts being a pattern, and the 60-day past-due mark is where that shift usually shows up. Past 60 days, invoices get statistically harder to collect, customer conversations get more awkward, and the cash that’s supposed […]