The REAL Reason Your Company Has Too Many Overdue Invoices
Making collection calls sounds simple. So simple, in fact, that most companies don’t give it much thought. Reactive rather than proactive. And that’s where things start to break down. Simple → No Process Because it seems simple, collections often get treated like a loose task instead of an actual function. It gets handed off […]
Will I Offend a Good Customer By Calling Them About a Past Due Invoice?
An invoice is 30 days past due. Someone notices. Someone else says, “They’re a really good customer.” And the follow-up gets pushed to next week. Not because payment isn’t expected. But because no one wants to risk the relationship. The hesitation usually isn’t about the customer. It’s about the conversation. Money is a loaded topic […]
Interim CFOs: Why Accounts Receivable Is the Fastest 90-Day Win for Improving Cash Flow
Interim CFOs are brought in to stabilize, clarify, and move organizations forward, often times while facing compressed timelines and real cash pressure. Amid competing priorities, a common challenge they inherit is misaligned accounts receivable processes that are creating daily operational drag. Past-due invoices, inconsistent follow-up, unclear ownership, and teams stretched thin all contribute to delayed […]
What’s the most effective way to collect on a past-due invoice?
One of the questions I get asked often is: “What’s the most effective way to collect on a past-due invoice?” My answer is always the same. Pick up the phone. It sounds simple, maybe even old-fashioned, but after spending years in accounts receivable, especially in high-pressure situations like liquidations and wind-downs, I’ve learned this: results […]
What To Do When You Know You Will Be Late Paying an Invoice
Cash flow problems can happen to any business. Losing a key customer, shifts in the marketplace, seasonality, or even the loss of a top salesperson can all throw things off balance. When that happens, tough decisions follow — including which bills get paid on time and which ones have to stretch. Over the years, I’ve […]